Privacy Policy
Privacy Policy
1. Who We Are
Calista Horizon (hereinafter referred to as “Accommodation”, “we”) respects your privacy and is committed to protecting your personal data. This Policy explains how we collect, use, and protect your data when you visit our website or communicate with us.
2. What Data We Collect
Depending on how you interact with us, we may collect:
Contact details : full name, email, phone.
Booking/request details : dates, number of guests, preferences, comments.
Technical data : IP address, device/browser type, pages you visit, cookies.
Communication data : content of messages you send us via form, email, or phone.
We do not seek to collect special categories of data (e.g., health data). Please do not send us such data.
3. How Data is Collected
Data is collected:
When you fill out forms (contact/interest/booking).
When you contact us (email/phone).
Automatically through technologies such as cookies and similar means.
4. Why We Use It (Purposes of Processing)
We use your data to:
Manage requests and communicate with you.
Manage/service bookings or pre-bookings.
Provide information about your stay and our services.
Improve website operation and security.
Comply with legal obligations.
5. Legal Basis for Processing
Processing is carried out, as appropriate, based on:
Consent (e.g., when you submit a form or accept cookies).
Performance of a contract/pre-contractual measures (e.g., for a booking).
Legitimate interest (e.g., website security, usage statistics).
Legal obligation (e.g., accounting/tax obligations where applicable).
6. Cookies
The website may use cookies for:
Basic site functionality.
Traffic statistics and experience improvement.
You can set your browser to reject cookies or notify you. Disabling certain cookies may affect functionality.
7. Sharing Data with Third Parties
We do not sell your personal data. We may share it only when necessary:
To
service providers who support us (e.g., hosting, email, form/booking tools, analytics), acting as data processors.
To
competent authorities , when required by law.
8. International Transfers
If we use providers outside the EEA, we take appropriate measures (e.g., standard contractual clauses) to protect your data.
9. Retention Period
We retain data only for as long as necessary for the purposes described or as required by law. Indicatively:
Contact/request data: for a reasonable period for service and communication history.
Booking data: for as long as required for service and any legal/accounting obligations.
10. Security
We take technical and organizational measures to protect data (e.g., restricted access, secure infrastructure). Nevertheless, no transmission/storage method is 100% secure.
11. Your Rights
You have the right to:
Access your data.
Rectify inaccurate data.
Erasure (where applicable).
Restriction of processing.
Object to processing.
Data portability (where applicable).
Withdraw consent (where processing is based on it).
To exercise your rights, please contact us.
12. Contact
For data protection matters, you can contact us using the contact details listed on the website.
13. Changes to the Policy
We may update this Policy from time to time. The latest version will always be available on our website.